2. Information We Collect

Depending on your interaction with us, we may collect:

• Identity and contact data, such as name, company, email address, phone number, and job title.
• Enquiry data, including project goals, budgets, timelines, and other information you choose to share.
• Communication data, including email correspondence and meeting notes relevant to service delivery.
• Technical and usage data, such as device type, browser, IP-related metadata, and website interaction patterns.
• Marketing preference data, such as subscription choices and consent selections.

3. How Information Is Collected

We collect information through direct and automated channels, including:

• Contact and enquiry forms on our website.
• Emails, calls, meetings, proposals, and other routine business communications.
• Cookies and similar technologies used for website functionality, performance measurement, and analytics (where enabled).
• Publicly available professional sources (for example, company websites or professional networking profiles) where relevant to legitimate business outreach.

4. How Information Is Used

We may use personal information to:

• Respond to enquiries and provide requested information.
• Prepare proposals, onboard clients, and deliver services.
• Manage client relationships, project communications, and invoicing workflows.
• Improve website performance, user experience, and content strategy.
• Send relevant insights, updates, or marketing communications where permitted.
• Protect our business, website, and users against misuse, fraud, or security threats.
• Comply with legal, regulatory, and contractual obligations.

5. Legal Basis for Processing (UK GDPR)

Where UK data protection law applies, we rely on one or more of the following legal bases:

• Legitimate interests (for example, running and improving our agency services and website).
• Contract (to take steps before entering a contract and to perform client agreements).
• Consent (for specific activities such as non-essential cookies or certain marketing communications).
• Legal obligation (for compliance with tax, accounting, or regulatory requirements).

6. Cookies and Analytics

Our website may use cookies and similar technologies to support essential functionality and understand website performance. Where non-essential cookies are used, we will request consent before activating them.

Examples of cookie categories we may use include:

• Strictly necessary cookies for core site operation.
• Analytics cookies to measure visits and engagement trends.
• Preference cookies to remember user settings where applicable.

Tool-specific details can be listed in this section as implementation evolves. You can usually manage cookies in your browser settings, though disabling some cookies may affect website functionality.

7. Data Sharing

We do not sell personal information. We may share personal information with trusted third parties where necessary for business operations, including:

• Hosting, analytics, CRM, communications, and productivity providers.
• Professional advisers (for example legal, accounting, or insurance advisers).
• Service partners and suppliers supporting project delivery.
• Regulators, authorities, or courts where disclosure is legally required.

All sharing is limited to what is necessary and subject to appropriate contractual and confidentiality safeguards where applicable.

8. International Data Transfers

Some of our service providers may process information outside the UK. Where this occurs, we take steps to ensure appropriate safeguards are in place, such as adequacy regulations, contractual safeguards, or equivalent lawful transfer mechanisms.

9. Data Retention

We retain personal information only for as long as necessary for the purpose it was collected, including legal, accounting, and reporting requirements.

• Enquiry records are retained for a reasonable period for follow-up and planning.
• Client records are retained for the contract period and relevant statutory timeframes.
• Financial records are retained in line with UK legal and tax obligations.

10. Security

We apply proportionate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, misuse, alteration, or disclosure. No system is completely risk-free, but we continuously review and improve our controls in line with operational needs.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of personal information in certain circumstances.
• Object to, or request restriction of, certain processing activities.
• Request portability of data you have provided to us.
• Withdraw consent where processing is based on consent.

You may also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

12. Third-Party Links

Our website may include links to third-party websites, platforms, or tools. We are not responsible for the privacy practices or content of third-party services. We recommend reviewing their privacy policies before sharing personal information.

13. Children’s Privacy

Our services and website are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us and we will take appropriate steps.

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. The latest version will always be published on this page with an updated effective date.

Related legal pages: Terms & Conditions.

15. Contact Information

For privacy-related questions, rights requests, or concerns about how personal information is handled, please contact:

Social Mint Media [email protected] United Kingdom

This page is provided for transparency and operational clarity and should not be relied on as legal advice.